FAQ

Is my order confirmed immediately?

No. Checkout creates an unpaid request. We confirm stock, inspect your unit and agree its condition and final price before payment. An acknowledgement does not yet reserve a unit.

How do I ask about furniture, robot vacuums or sourcing items?

Use Check on WhatsApp or Ask by email on the item’s page. Tell us the item or model, and whether you prefer pickup or delivery. We check availability, condition, included parts and the final price before requesting payment. An enquiry does not reserve stock.

When will I hear back?

Our target is an update within 4 operating hours. After-hours requests are reviewed the next business day. We will update you if inspection needs more time.

How do I pay?

For pickup, select Pay at Pickup at checkout. For delivery, request a delivery quote first. No payment is taken with your request. We confirm your unit and the full total before arranging payment.

What condition will I receive?

Condition varies by unit. Catalogue photos and options are a guide. We confirm cosmetic condition and any unit-specific photos before payment.

Can I walk in?

No. Pickup is by confirmed appointment only in Mississauga and Brampton. We’ll confirm the pickup location, exact address and time for your order based on the item and your area. Please wait for our confirmation before visiting.

Do you deliver?

Paid scheduled GTA delivery is available. The fee depends on your address and number of items. Standard service is to the door; stairs, inside placement and extra labour cost more and must be agreed in advance. Use our delivery quote form; your cart items carry over so we can confirm the full delivered total before payment.

What if my item does not work?

Contact us within 7 calendar days of pickup or delivery, even if the item was tested beforehand. Once a functional fault is confirmed, we arrange a return and offer a suitable replacement. If none is available, we refund the amount paid for the returned item. Change-of-mind purchases and disclosed cosmetic marks remain final sale. Any listed 1-year warranty is separate. Read our full return policy.

How can I contact you?

Call 437-556-7737 (temporary), or WhatsApp 437-518-0786, or email info@valuehunt.ca.